Privacy Policy

Protecting your privacy is important to Heart Wood® Cellars LLC. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

What kind of information do we collect from you when you visit our site?
When you visit HeartWoodCellars.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and/or ship merchandise to you.

Sharing of personal information—we don't do it.
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Newsletter Opt-Out.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, just contact us at Valerie@HeartWoodCellars.com and we will remove your email address from our email list.

Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email at Valerie@HeartWoodCellars.com.

Protecting your information.
All the payment information we collect is done so under SSL—a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Short Code Privacy Policy

The Heart Wood Cellars website available at HeartWoodCellars.com is owned and operated by Heart Wood® Cellars LLC. Our privacy policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us. This includes Personal Information, which is information about you that is personally identifiable such as your name, e-mail address, user ID number, and other non-public information that is associated with our website.

Your Consent
By accessing or otherwise using HeartWoodCellars.com, you agree to the terms and conditions of this Privacy Policy and the associated Terms of Use. You expressly consent to the processing of your Personal Information. 

Are you 21?
Persons under the age of 21 are not permitted to use HeartWoodCellars.com to purchase wine and we do not intentionally collect or maintain Personal Information from those who are under 21 years old. By using HeartWoodCellars.com, you are representing that you are at least 21 years old.

Collection and Use of Information

Personal Information
In general, we collect Personal Information that you submit to us voluntarily through HeartWoodCellars.com. We also collect information that you submit in the process of creating or editing your account and user profile. For example, our registration and login process require you to provide us with your name, valid email address and password of your choice. When you personalize your profile, we will collect any information you voluntarily provide, and we may also request optional information to support your use of our website, such as your year of birth, gender and other demographic information. We collect information in the form of the content that you submit during your use of HeartWoodCellars.com and Heart Wood Cellars Social Media Networks associated pages, such as photos, comments, ratings and other information you choose to submit.  When you order our products or services, you will need to submit your credit card or other payment information so that our service providers can process your payment for those products and services.

Cookies & the Like
As you use HeartWoodCellars.com, certain information may also be passively collected and stored on our or our service providers' server logs, including your Internet protocol address, browser type, and operating system. We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and viewed. Cookies are small pieces of information that a website sends to your computer's hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with HeartWoodCellars.com. If you choose to disable Cookies, some aspects of HeartWoodCellars.com may not work properly. 

We don't like sharing
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or share the Personal Information that we collect with third parties. In general, Personal Information you submit to us is used by us to provide you access to HeartWoodCellars.com, to improve, better tailor the features, performance, and support of our website and to offer you additional information, opportunities, promotions and functionality from us. 

Opt Out
When you receive promotional communication from us, you may indicate a preference to stop receiving further correspondence and you will have the opportunity to opt-out by following the unsubscribe instructions, or by simply sending an email to Valerie@HeartWoodCellars.com requesting to be removed form further correspondence.

Protecting You
We are committed to protecting the security of your personal information. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.

Contact
If you have questions or concerns about our Privacy Policy, please contact us at: Valerie@HeartWoodCellars.com.